Carol Fancott

Director, Patient Safety, Equity, & Engagement, Healthcare Excellence Canada

Carol has a unique mix of skills and experience in the healthcare system, spanning front-line clinician, educator, academic, leader and caregiver. She seeks to build and strengthen relationships, and engagement and partnership are central to her work.

Carol has led the co-development and co-delivery of programs and activities that focus on the needs and priorities of patients, caregivers, and communities, including Essential Together, a program that aimed to safely reintegrate essential care partners into health and care settings throughout the Covid-19 pandemic. A physical therapist by training, Carol also obtained a PhD at the Institute of Health Policy, Management, and Evaluation at the University of Toronto where her dissertation focused on patient engagement and storytelling for organizational learning and improvement.